Because our products contain perishable food items (such as cheese, charcuterie and other chilled produce), they are exempt from the usual 14-day cooling-off period under the UK Consumer Contracts Regulations 2013.
This means that once your order has been dispatched, we are unable to accept returns or offer refunds for unwanted items.

Damaged, Faulty or Missing Items

We take great care to ensure your order arrives in perfect condition. However, if your box arrives damaged, faulty, or incorrect, please contact us within 24 hours of delivery so we can put it right.

Please email customerservice@cheeseriot.co.uk with:

Your order number

Photographs of the issue (packaging and product)

A brief description of what’s wrong

We’ll review and, where appropriate, offer a replacement or refund in line with our obligations under the Consumer Rights Act 2015.

Delivery Delays

We work closely with our delivery partners to ensure your cheese arrives chilled and on time. Unfortunately, we cannot take responsibility for delays caused by circumstances beyond our control (such as courier network disruptions or adverse weather). If a delay has caused your order to arrive in unacceptable condition, please contact us as above.

Cancelling an Order

If you need to cancel your order, please do so before dispatch.
Once your order has been packed or shipped, we’re unable to process cancellations due to the perishable nature of the goods.

Subscriptions

For Cheese Riot subscription boxes, you can pause, skip, or cancel your subscription at any time before your next billing date. Once payment has been taken and your order is being prepared, cancellation will apply to the following month’s delivery.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 working days.

Contact Us

If you have any questions or concerns, please reach out:
📧 customerservice@cheeseriot.co.uk
We’re a small team, but we care deeply — and we’ll always try to make things right.

Terms of Service

1. Who We Are

We are Cheese Riot Ltd, registered in England & Wales.
Our mission is simple: bring cheese to the people — through pairing boxes, events, and catering that are fun, sustainable, and full of joy.

2. Using Our Website

By placing an order on cheeseriot.co.uk, you agree to these Terms of Service.
All content, images, and materials on our site belong to Cheese Riot Ltd and may not be copied or reused without permission.

3. Ordering & Payment

Orders are confirmed once payment is successfully processed.
We reserve the right to cancel or refuse an order if:

We suspect fraudulent activity

An item is out of stock or unavailable

There is an error in pricing or product information

You’ll be notified and refunded promptly if this happens.

4. Pricing & Availability

Prices include VAT where applicable.
We do our best to keep information accurate, but occasionally a product or price may change — we’ll always contact you if that affects your order.

5. Delivery

We deliver across the UK using trusted chilled couriers.
Delivery dates are estimates, and while we’ll always aim to meet them, we can’t accept liability for delays beyond our control (e.g. courier or weather disruptions).
Cheese is perishable — please ensure someone is available to receive your order.

6. Cancellations & Returns

Due to the perishable nature of our products, once dispatched, orders cannot be cancelled or returned (see our full Returns Policy).
If your order is damaged or incorrect, contact us within 24 hours at hello@cheeseriot.co.uk.

7. Subscription Services

Our subscription boxes are billed monthly.
You can pause, skip, or cancel your subscription anytime before your next billing date.
Cancellations made after payment has been processed will apply to the following month.

8. Allergens & Ingredients

Full ingredient and allergen information is provided for every product.
Please read carefully before consuming — especially if you have allergies or intolerances.
Cheese Riot cannot be held responsible for allergic reactions where information has been provided.

9. Alcohol

Some pairing boxes may contain alcoholic beverages.
You must be 18 years or older to purchase these products.
By ordering, you confirm you are of legal drinking age.

10. Liability

We will not be liable for losses arising from misuse of our products or website, or from circumstances outside our reasonable control.

11. Governing Law

These terms are governed by English law, and any disputes will be handled by the courts of England and Wales.

12. Contact

For any questions, email us at info@cheeseriot.co.uk.

Cheese Riot Privacy Policy

Your privacy matters to us — almost as much as cheese.

1. What We Collect

When you place an order or subscribe, we may collect:

Your name, address, and contact details

Payment details (securely processed via our payment provider)

Email preferences for marketing communications

2. How We Use Your Data

We use your information to:

Process and deliver your orders

Manage subscriptions and payments

Improve our products and services

Send you updates, offers, and news (if you’ve opted in)

We never sell or rent your personal data.

3. Payments & Security

All payments are processed through secure, PCI-compliant third-party providers (e.g. Stripe, PayPal, or Squarespace Payments).
Cheese Riot does not store your full card details.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how people use our site. You can manage or disable cookies in your browser settings.

5. Marketing Emails

If you subscribe to our newsletter, we’ll send you occasional updates, cheese news, and exclusive offers. You can unsubscribe at any time using the link in the email.

6. Data Sharing

We only share information with:

Delivery partners (to get your cheese to you)

Payment processors (to complete transactions)

Email platforms (for marketing communications, if you’ve opted in)

All partners comply with UK GDPR.

7. Your Rights

You have the right to:

Request access to the personal data we hold

Ask us to correct or delete your data

Withdraw consent for marketing communications

To exercise these rights, email customerservice@cheeseriot.co.uk.

8. Data Retention

We keep customer data only as long as necessary to fulfil orders, meet legal obligations, or manage subscriptions.

9. Policy Updates

We may update this policy occasionally. The most current version will always be available on our website.